- KIFF AUTO
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We are highly recommended by verified reviews
KIFF AUTO
705-749-1805
1031 Hwy 7 East
Peterborough, ON K9J 6X8 44.302927 -78.245810
http://kiffauto.mechanicnet.com/
705-749-1805
1031 Hwy 7 East
Peterborough, ON K9J 6X8 44.302927 -78.245810
http://kiffauto.mechanicnet.com/
4.93/5.00 average rating
544 reviews
544 reviews
[ Write a Review ]
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| Shop Comment Hello Dave. It's unfortunate about the mix-up with your final invoice being incomplete when you came to collect your truck. It should have been ready. The tech who cashed you out should have realized an invoice for $150 was well under the originally quoted $250-300, plus the additional (phone authorized) rough running diagnostic charge. (I note that you also did not question him on an invoice that was less then half of what should have been expected?) So I apologize profusely for the poor execution of your invoicing. We absolutely deserved that low rating. No excuses. However, it is not right to rate our quote accuracy as a 2 (out of 5). You were charged $389. This includes $289, (of original $250-300 quote) and our base diagnostic charge of $100. We pride ourselves on customer service with accurate quoting, on-time/correct repairs, backing up our work, and as hassle free as possible scheduling and payment options. Your experience at Kiff Auto was definitely not the norm for one part of that, and I sincerely regret that. Measures have been taken to prevent a repeat. My apologies again. Thank you. Rob Kiff |
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| most over priced oil change ever |
| Shop Comment Hi Keith. I'm sorry you're unhappy with our service. Quite concerned that you rated very low for my service rep's professionalism and estimate accuracy. I'd like to here from you directly with the details of what transpired. Please call me at your earliest convenience to discuss. 705-749-1805. Thank you, Rob Kiff |
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